One reason could be that the 4 AA batteries probably got out of position (perhaps because it was placed hard on the table). Please remove the 2 screws in the bottom compartment and ensure the batteries are locked in place.
3. I need to talk to someone, who do I contact?
We are there to support you. Please send an email to and we will get back to you asap. In case of emergency, call 979-574-1147 or 512-796-7106.